Refund policy

VYRELLE Return & Refund Policy

We want you to receive your VYRELLE order in excellent condition.

Because our products are personal-care and skincare items, opened or used products are not eligible for return due to change of mind or personal preference.

If your product arrives damaged, defective, incorrect, or otherwise affected by a fulfillment error, please contact us within 30 days of delivery at support@shopvyrelle.com

Please include:

• your order number
• a description of the issue
• clear photographs of the product and packaging when applicable

After reviewing your request, we may provide a replacement or refund when appropriate.

Lost Packages
If your package appears to have been lost during shipment, please contact us no later than 30 days after the estimated delivery date.

Incorrect Addresses and Unclaimed Packages
Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges may apply when an order must be reshipped because an incorrect or incomplete address was entered at checkout or because a shipment was left unclaimed.

Order Cancellations
Please contact us as quickly as possible if you need to cancel an order. Once an order has entered fulfillment, cancellation may no longer be possible.

Refund Processing
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.

Questions
For questions regarding a refund, replacement, or order issue, contact us at support@shopvyrelle.com

Supliful specifically says damaged, defective, or misprinted claims must generally be submitted within 30 days, while buyer’s-remorse refunds are at the merchant’s discretion and expense.